Technical Service Overview

Compare the three service models in detail and see exactly which services are included in your monthly fee. From monitoring, support, and updates to cloud services, mobile device management, and advanced security features. This allows you to quickly identify which model best fits your IT environment, security requirements, and desired level of support.

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Basic

Supporter

Flat

Unlimited

Flat

Unlimited Plus

Cybersecurity
System and Office Updates
Basic Supporter
Flat Unlimited
Flat Unlimited Plus
Third-party patching
Basic Supporter
Flat Unlimited
Flat Unlimited Plus
Antivirus Management
Basic Supporter
Flat Unlimited
Flat Unlimited Plus
Firewall Updates
Basic Supporter
Time & Material
Time & Material
Flat Unlimited
Flat Unlimited Plus
Network Scan (daily)
Basic Supporter
Time & Material
Time & Material
Flat Unlimited
Flat Unlimited Plus
Identity and Access Management
Basic Supporter
Time & Material
Time & Material
Flat Unlimited
Flat Unlimited Plus
Penetration Test (Security Test)
Basic Supporter
Time & Material
Time & Material
Flat Unlimited
Time & Material
Time & Material
Flat Unlimited Plus
IT Audit Software (Compliance)
Basic Supporter
Time & Material
Time & Material
Flat Unlimited
Time & Material
Time & Material
Flat Unlimited Plus
SIEM – Data Analytics Tool (24/7 SOC)
Basic Supporter
Time & Material
Time & Material
Flat Unlimited
Time & Material
Time & Material
Flat Unlimited Plus
Cybersecurity Awareness
Basic Supporter
Time & Material
Time & Material
Flat Unlimited
Time & Material
Time & Material
Flat Unlimited Plus
Network Design & Security Analysis
Basic Supporter
Time & Material
Time & Material
Flat Unlimited
Time & Material
Time & Material
Flat Unlimited Plus
Cloud Services
Azure Management
Basic Supporter
Time & Material
Time & Material
Flat Unlimited
Flat Unlimited Plus
Microsoft 365 Management
Basic Supporter
Time & Material
Time & Material
Flat Unlimited
Flat Unlimited Plus
Digital Workspace
Basic Supporter
Time & Material
Time & Material
Flat Unlimited
Flat Unlimited Plus
Cloud Migration
Basic Supporter
Time & Material
Time & Material
Flat Unlimited
Flat Unlimited Plus
Entra (formerly Azure AD)
Basic Supporter
Time & Material
Time & Material
Flat Unlimited
Flat Unlimited Plus
Cloud Telephony (Microsoft Teams)
Basic Supporter
Time & Material
Time & Material
Flat Unlimited
Flat Unlimited Plus
Autopilot
Basic Supporter
Time & Material
Time & Material
Flat Unlimited
Flat Unlimited Plus
Intune
Basic Supporter
Time & Material
Time & Material
Flat Unlimited
Flat Unlimited Plus
Consulting
Meeting with Key Account Manager
Basic Supporter
Time & Material
Time & Material
Flat Unlimited
Flat Unlimited Plus
Strategic Planning incl. Budgeting
Basic Supporter
Time & Material
Time & Material
Flat Unlimited
Flat Unlimited Plus
IT Procurement Strategy
Basic Supporter
Time & Material
Time & Material
Flat Unlimited
Flat Unlimited Plus
Cost Management
Basic Supporter
Time & Material
Time & Material
Flat Unlimited
Flat Unlimited Plus
IT Management
Monthly Reporting
Basic Supporter
Flat Unlimited
Flat Unlimited Plus
Asset Management
Basic Supporter
Flat Unlimited
Flat Unlimited Plus
Network Documentation
Basic Supporter
Time & Material
Time & Material
Flat Unlimited
Flat Unlimited Plus
Licence Management
Basic Supporter
Time & Material
Time & Material
Flat Unlimited
Flat Unlimited Plus
Backup & Disaster Recovery Strategies
Basic Supporter
Time & Material
Time & Material
Flat Unlimited
Flat Unlimited Plus
IT Support & Services
Ticket Status Reports
Basic Supporter
Flat Unlimited
Flat Unlimited Plus
System and Network Monitoring
Basic Supporter
Flat Unlimited
Flat Unlimited Plus
Proactive Notifications
Basic Supporter
Flat Unlimited
Flat Unlimited Plus
Backup Monitoring
Basic Supporter
Time & Material
Time & Material
Flat Unlimited
Flat Unlimited Plus
On-site Service
Basic Supporter
Time & Material
Time & Material
Flat Unlimited
Flat Unlimited Plus
Travel Included
Basic Supporter
Time & Material
Time & Material
Flat Unlimited
Flat Unlimited Plus
Router/Firewall Changes
Basic Supporter
Time & Material
Time & Material
Flat Unlimited
Flat Unlimited Plus
Software Installation and Deployment
Basic Supporter
Time & Material
Time & Material
Flat Unlimited
Flat Unlimited Plus
Installation of Network Components
Basic Supporter
Time & Material
Time & Material
Flat Unlimited
Flat Unlimited Plus
Single Point of Contact
Basic Supporter
Time & Material
Time & Material
Flat Unlimited
Flat Unlimited Plus
Mobile Device Management
Basic Supporter
Time & Material
Time & Material
Flat Unlimited
Flat Unlimited Plus
Remote Service
Basic Supporter
Time & Material
Time & Material
Flat Unlimited
Flat Unlimited Plus
Server Support
Basic Supporter
Time & Material
Time & Material
Flat Unlimited
Flat Unlimited Plus
User Support
Customer Portal
Basic Supporter
Flat Unlimited
Flat Unlimited Plus
End User Support
Basic Supporter
Time & Material
Time & Material
Flat Unlimited
Flat Unlimited Plus
IT Lifecycle Management IMAC/RD
Basic Supporter
Time & Material
Time & Material
Flat Unlimited
Flat Unlimited Plus
Training for New Employees
Basic Supporter
Time & Material
Time & Material
Flat Unlimited
Flat Unlimited Plus
Response Time
Server Response Time
Basic Supporter
4 h
4 h
Flat Unlimited
1 h
1 h
Flat Unlimited Plus
1 h
1 h
User Response Time
Basic Supporter
6 h
6 h
Flat Unlimited
3 h
3 h
Flat Unlimited Plus
3 h
3 h
24/7 Support
Basic Supporter
Time & Material
Time & Material
Flat Unlimited
Time & Material
Time & Material
Flat Unlimited Plus
Time & Material
Time & Material

Get Started

Stop Managing IT. Start Growing Your Business.

Schedule a 30-minute consultation. No obligation. No technical preparation required.

  • What Happens Next?

    Our objective is to provide clarity, not a sales pitch.

    ✔️ We contact you within one business day.

    ✔️ We discuss your business and operational needs.

    ✔️ We provide an indicative proposal tailored to your environment.

    ✔️ You decide whether the solution is right for your organization.

    Book your free consultation 

Simple

Transparent

Predictable